Return and Exchange Policy
We strive to provide you with a seamless shopping experience. Please read our return and exchange policy carefully to ensure a smooth process for domestic and international returns.
30-Day Return Policy
You have 30 days from the date of receiving your item to initiate a return. To be eligible, the item must be in its original condition, unworn, unused, with all original tags attached, and in the original packaging.
For International Returns
Kindly note that we are not responsible for covering any customs charges (import duty or tax) associated with returned items for international returns.
To start a return, click here, and you will be notified within 4-5 working days regarding the acceptance or declination of your return. If approved, you will receive a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted.
More about return & exchange policy
Damages and Issues
Inspect your order upon receipt. If you discover any defects, damages, or if you have received the incorrect item, please contact us immediately. We will promptly assess the issue and make it right.
Exceptions/Non-Returnable Items
Certain items are non-returnable, including custom products (e.g., special orders or personalized items), sale items, and gift cards.
Exchanges
The quickest way to secure the item you desire is to return the original item. Once the return is approved, proceed with a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that the processing time may vary depending on your bank or credit card company.
Still need assistance?
For any questions regarding returns, feel free to contact us at hello@kaeruskin.com